GeM Verified: KKPG220006936151
GST: 10AVHPG8710D1Z7
Priority Delivery: Madhepura, Saharsa, Supaul & Purnea
+91-9572757576writeus22@gmail.com
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Compliance & Standards

Legal Documentation & Customer Policies

Official regulatory disclosures, terms of service, returns process, and consumer protection policies of NUTAN ENTERPRISES.

NUTAN ENTERPRISES (Est. 2022)
GSTIN: 10AVHPG8710D1Z7 | GeM Seller ID: KKPG220006936151
Madhepura, Bihar - 852113
writeus22@gmail.com
Privacy PolicyTerms and ConditionsReturns and Refund PolicyShipping and Cancellation PolicyCookie Policy

Privacy Policy

Effective: 2022 • Last Updated: September 2026
Official Policy

Explains how Nutan Enterprises collects, secures, and handles customer order data, payments, inquiry submissions, and data deletion requests under Indian privacy standards.

1. Who We Are

NUTAN ENTERPRISES established in the year 2022 as a supplier of essential commodities of day-to-day use products including stationery items, electrical and electronics products, office furniture, IT hardware, and website & hosting services. Serving government organizations, schools, private enterprises, and individual customers across India. GSTIN: 10AVHPG8710D1Z7 | GeM Seller ID: KKPG220006936151.

2. Personal Data We Collect and Why

When users place an order (online or offline), we collect contact information, shipping address, billing details, and payment metadata. This data is utilized solely for order processing, dispatch, delivery communication, GST invoicing, and voluntary promotional updates. When inquiries or quotation requests are submitted, contact details are stored to respond accurately.

3. Data Sharing & Security

We do not sell, rent, or trade your personal data. Data is shared exclusively with necessary logistics partners (Bigship, Delhivery, Ekart, Bluedart, DTDC, Fedex) and banking/payment processors to execute order fulfillment and comply with statutory tax mandates.

4. Rights You Have Over Your Data

You can request an exported copy of personal data maintained in our records or request permanent deletion by emailing writeus22@gmail.com, excluding records legally required for tax, audit, and regulatory compliance.

Official inquiries: writeus22@gmail.com
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Terms and Conditions

Effective: 2022 • Last Updated: September 2026
Official Policy

Governs the terms of use, product purchases, warranties, pricing corrections, custom orders, on-site installations, and legal jurisdiction.

1. Agreement to Terms

By accessing the website or placing orders with Nutan Enterprises, you confirm your legal capacity and agree to comply with these terms of use. Policies may be updated periodically.

2. Product Availability & Pricing

All products are subject to stock availability. Prices are subject to revision without prior notice. We reserve the right to correct typographical or calculation errors in pricing even after order placement.

3. Order Restrictions & Custom Items

We reserve the right to refuse or limit purchase quantities at our discretion. Personalized or custom goods require a 7 to 20 weekday lead time and are strictly non-returnable and non-replaceable.

4. Brand Warranties & Onsite Installation

Warranties are provided by respective brands and manufacturers; service claims must follow brand service center protocols. For products with onsite installation, customers must ensure site readiness before engineer arrival to prevent repeat visit fees.

5. Jurisdiction

Disputes are subject to the exclusive jurisdiction of the competent courts in Madhepura, Bihar, India.

Official inquiries: writeus22@gmail.com
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Returns and Refund Policy

Effective: 2022 • Last Updated: September 2026
Official Policy

Details 10-day return window, RMA procedure, defective item replacement, and refund turnaround times.

1. Return Window & Eligibility

Returns must be postmarked within ten (10) calendar days of delivery. Returned items must be in brand new, unused condition with all original packaging, tags, barcodes, and invoices intact.

2. RMA Procedure

To initiate a return, email writeus22@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Attach clear photographs of the product and its packaging. Pickups are scheduled through our courier network or prepaid shipping label.

3. Refund Processing

Following inspection at our facility, refunds or exchanges will be processed within 5 to 14 working days (maximum 14 working days) back to the original payment source or verified bank account.

4. Damaged or Defective Items

Report defective or damaged deliveries within 24 to 48 hours to our helpline +91-9572757576 or writeus22@gmail.com for priority replacement at no extra freight charge.

Official inquiries: writeus22@gmail.com
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Shipping and Cancellation Policy

Effective: 2022 • Last Updated: September 2026
Official Policy

Outlines Pan-India shipping timelines, courier partners, Bihar local priority delivery, COD rules, and the 4-hour cancellation window.

1. Dispatch & Timelines

Orders are processed and dispatched within 3 to 7 working days. Orders placed after 2:00 PM IST are processed the next business day. Real-time AWB tracking numbers are emailed and sent via SMS upon shipment.

2. National Logistics Network

Fulfillment across India is operated through leading couriers: Bluedart, DTDC, Delhivery, Ecom Express, Fedex, Ekart, Amazon Shipping via Bigship aggregator. One consolidated delivery charge applies even for split shipments.

3. Local Priority Delivery (Bihar)

For institutional and retail customers across Madhepura, Saharsa, Supaul, and Purnea districts, Nutan Enterprises provides special direct personal doorstep delivery on request via phone (+91-9572757576).

4. Cash on Delivery (COD) Rules

COD is available in eligible pincodes. COD is a payment mechanism, not a trial option; package handover requires full settlement. Repeated refusal results in COD deactivation.

5. Order Cancellations

Order cancellation must be requested via email within 4 hours of order placement. Once dispatched or assigned an AWB, cancellation is disallowed. No refund is granted for doorstep refusals or after 3 failed delivery attempts.

Official inquiries: writeus22@gmail.com
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